Automotive Technicians-Are ready to stop turning wrenches 12 hours a day, and work in a comfortable, indoor office work environment year-round? We need your automotive knowledge!

 

Recruiting Firm, Riderflex has been hired by our client, American Auto Shield, to find their Automotive Mechanical Claims Adjuster!

Company: American Auto Shield

Industry: Automotive

Title: Automotive Mechanical Claims Adjuster

Location: Phoenix, AZ

Reports to: Claims Supervisor

Direct reports: 0

Type: Full-time/W-2

Exciting opportunity in the auto industry with great benefits!

 

Position Summary

This position is primarily responsible for adjudicating claims according to written contract. This position is also responsible for providing customer service in explaining contract terms by performing the following duties.

 

Primary Responsibilities

• Audits claims.


• Provides support to claims representatives.


• Answers phones, both general, major components and escalated issues (as needed).


• Reviews contract coverage.


• Adjudicates mechanical claims.


• Adjudicates claims to help control loss of reserves.


• Reviews inspections.


• Provides customer service.


• Reviews mail-in claims for possible coverage.


• Audits claims for Claims Representatives’ accuracy.


• Resolves internal and external customer inquiries.


• Documents files to include all key activities regarding estimates, repairs and evaluations summary reflecting and revisions.


• Provides recommendations as a result of findings.


• Complete audits on claim files.


• Implements process change as required.


• Provides leadership support should the Claims Manager and/or Supervisor not be available.


• From time to time will aide in the training and mentoring of new employees.

Required

• Two year technical automotive degree; and minimum one year related experience and/or training; or equivalent combination of education and experience.


• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers,common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.


• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.


• Remain calm and professional in stressful situations.


• Friendly, courteous, service-oriented flexible and enjoy working with a variety of staff.


• Detail-oriented and work effectively under pressure while meeting all applicable deadlines.


• Must be able to work independently and productively with minimum supervision; able to manage multiple projects.


• Recognize problems, identify possible causes and resolve routine problems.


• Establish and maintain effective working relationships with internal and external organizations, groups, team members and individuals.


• Average to Above Average Automotive knowledge for an experienced technician.

Preferred

• Ability to read, analyze, and interpret documents such as contracts, claim procedure guides and coverage pages. Ability to respond to common inquiries or complaints from customers. Ability to write routine reports and correspondence.


• To perform this job successfully, an individual should have knowledge of: Database Software (Access); Internet Software; Word Processing Software (Word); Electronic Mail Software (Outlook).


• ASE Certifications are preferred; Major Components: Engine, Automatic Transmission, Manual Drive Train and Axles. If certifications have expired, or you do not currently have these ASE Certifications, we expect you to become certified within your first six months of employment.

Benefits

At American Auto Shield the diverse people, departments and skills make them interesting. Their devotion to their employees, customers and clients makes them unique.

They’re working to provide the best service for their customers, with the best work environment for their employees who provide that service. Along with a fun work environment that offers employees the opportunity to challenge themselves while expanding their skills, they offer automotive aftermarket products and administrative services for dealers, agents, direct marketers, membership organizations and lenders.

By providing customers the finest Vehicle Service Contract coverage and claims service, they ensure long-term customer and client loyalty. By providing employees a friendly work environment that contributes to their growth, they ensure long-term employee satisfaction.

If you like being around smart, ambitious, motivated people that share in your enthusiasm, you might want to check out American Auto Shield. They offer a valuable service for customers and clients, and full and part-time positions with competitive compensation, top-notch benefits, learning opportunities, perks like fun on and off-site company events, and rest and relaxation with paid holidays and flexible time off for employees.

About American Auto Shield

Founded in 2002 and headquartered in Lakewood, Colorado, American Auto Shield specializes in Vehicle Service Contract development and automotive claims administration. Their team’s combined industry expertise, complemented by our partnerships, allows them to develop and deliver products that provide superior coverage and service.

They continue to experience tremendous growth which equates to great opportunities for their loyal employees. Within the last 12 months they have earned more than 400% increase in new contract volume. Today they have grown to more than 200 full time employees across multiple locations that include their Denver metropolitan HQ and satellite offices in Missouri, Florida and Arizona.