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Tech Firefly is teaming up with a multinational telecommunications company to hire an AWS Architect. As an AWS Architect you will be part of a team migrating Genesys CC to AWS.

Location: Arlington, Texas (Must be able to work hybrid on-site, 3 days per week)

Responsibilities

• Collaborate with clients and different teams within our organization to design, implement and deploy scalable and secure AWS infrastructure solutions.
• Develop, implement and maintain automation solutions to streamline operational processes and reduce manual intervention.
• Plan, deploy, update and monitor AWS applications and services.
• Work with Development teams to design and deploy cloud native applications appropriately.
• Take ownership of infrastructure security and integrity by defining and implementing access, backup and recovery procedures.
• Maintain Infrastructure as Code (IaC) templates and configuration management repositories.
• Continuously review system performance and perform capacity planning activities.

Requirements

• Bachelor's degree in Computer Science or related field.
• 5+ years of experience in AWS architecture, design, implementation and management.
• 15+ years of total engineering experience.
• Minimum of AWS Solution Architect-Associate Certification
• Hands on experience with Integration experience preferably Genesys CC to AWS
• Experience working in a contact center or PBX industry
• Experience building call flows and IVR trees
• Knowledge of related services such as Kinesis, Lex and Lambda
• Expert level knowledge of AWS Connect
• Basic ability to write code in Java Script and Python
• Familiarity with contact center solutions and call flows and CTR/ Agent Event data for custom report development
• Able to provide technical leadership to less experienced personnel either individually or as part of a team.

Benefits

Subsidized Medical, Dental and Vision Insurance