Role: A/R Specialist

Location: Pittsburgh, PA 15275

Type: 6+ Months Contract

Overview:

Position Summary:

The Accounts Receivable Representative II supports the Collections team with daily administrative duties such as credit card processing, review and re-submission of invoices into customer portals and other tasks instrumental in helping the team to achieve their collection goals.



They may also be asked to contact customers in order obtain payment status of open invoices. They manage all aspects of the customer interaction from invoicing to cash collection and are the primary contact for problem resolution for the customers in their portfolio.



Key Responsibilities:

Support collectors in day to day duties such as credit card processing, invoice entry/review in customer portals and obtaining information such as invoices, packing slips and proof of deliveries.

Communicate professionally, both written and verbal

Effectively manage a high volume of email communication and phone contact

Have strong working knowledge of customer billing platforms and *** Scientific internal systems that allow problem identification and solution

Proficiency in key Excel functions that will drive collection efficiencies with our customers

Leverage relationships across departments and business units to improve problem resolution and drive completion of action plans

Use business acumen to proactively identify problems, potential risk, formulate sound solutions and develop and deliver action plans

Drive accountability by escalating delinquency issues within the customer and *** Scientific organizations

Ability to react to and effectively manage changes in priorities based on business need

Formulate a course of action to consistently accomplish or outperform established goals

Recognize and escalate changes in customer behavior that indicates increased risk of delinquency or default

Ability to work with minimal supervision; following guidelines and company policy

Support development and implementation of on-boarding content for new team members

Use Practical Process Improvement techniques to identify and solution problem root cause

Mentor and support other team members

Perform other duties as required to support customers, sales and other areas of the organization





Minimum Requirements/Qualifications:

Bachelor’s degree in a business field preferred.

Excellent written and verbal skills that allow effective communication via both phone and email; professional and customer focused manner with attention to detail

Goal oriented

Possesses a high degree of integrity

Administrative, collection, customer service or finance background and analytical skills necessary to reconcile customer trade accounts

Ability to work effectively with other team members in an open environment

Proficiency in programs with MS Office (Word, Excel, and Outlook), Oracle, Cognos



Non-Negotiable Hiring Criteria:

High School Diploma

5+ years of experience in administration, collections and/or business or an equivalent combination of education and experience.

Administrative duties, business to business collections, customer service, or finance background and analytical skills necessary to reconcile customer trade accounts

Demonstrate proficiency with MS Office (Word, Excel, and Outlook)

Excellent written and verbal skills that allow effective communication via both phone and email

Operates with a high degree of integrity, works well in a team environment.