Assistant Branch Manager - Retail Banking

Queens, New York



Our Client is a successful Savings & Loan based in Queens, NY. We have a new opportunity for an Assistant Branch Manager to assist the Branch Manager in managing the day to day operations of the branch and ensuring that the Branch is adhering to the Bank's service level standards. As Assistant Branch Manager, you will generate a variety of sales, account openings, and processing activities for customers. Respond to customer requests, resolve inquiries in a timely fashion. Observe and seek opportunities to coach subordinates in all areas of branch operations and customer service. Oversee customer service, teller, and branch activities in the absence of the Manager. All duties and responsibilities are performed in conformance with the Bank's policies, procedures, and all banking regulations. 



This is a full-time position with benefits.



Responsibilities:

• As a representative of the Bank, you engage customers and actively listen to promote and cross-sell the bank’s products and services.


• Respond to customers to resolve account problems in a timely manner.


• Develop expertise in the core banking applications and account opening procedures to ensure customer identification and other pertinent information is collected at the time of account opening.


• Master product knowledge in order to assist customers with selecting the appropriate product type to meet the customer's needs including providing qualified referrals to product specialist (i.e. investment services, lending)


• Observe and coach subordinates on product knowledge, and recognizing opportunities to refer customers to platform in order to achieve goals.


• Directs, coordinates, and monitors activities to implement the Bank’s policies, procedures, and practices concerning customer service, and account openings.


• Compiles and reports financial data as required by the Bank and government regulations ensuring they are properly prepared and maintained.


• Supervises the branch operations, ensuring adequate staffing levels, including performing Teller supervisor/ teller duties when the need arises.


• Accepts responsibility for the daily settlement of the ATM, branch, and vault cash.


• Assists in identifying and minimizing the bank’s exposure and losses due to fraudulent activities; Follows bank procedures for reporting suspicious activities to supervisor.


• Delegates responsibilities to subordinates; responds to employee relations issues such as performance evaluations, hiring/termination recommendations, discipline, and recognition.


• Follows daily security procedures in opening and closing of the branch; respond to calls from security during off-hours.


• Actively participates in the Bank’s community commitment initiative to promote customer and community awareness of the bank. Contact customers and business, community, and civic organizations to promote goodwill and generate new business.


• Perform a variety of clerical tasks to support the branch operations.

Experience:



Bachelor's Degree with at least two years of supervisory experience in a retail bank (i.e. Customer Service Supervisor, Head Teller, Branch Supervisor, etc.)

Excellent communication skills, sales and customer service proficiency must

Bi-lingual language skills a plus





US Citizens or Valid US Green Card Holders Preferred