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MBI is looking for a fabulous Assistant Center Administrator for our West Valley, Phoenix medical center!

***Salary $25-$26/Hour

Founded in 1982, MBI Industrial Medicine is an Arizona based company operating 20 full service occupational healthcare facilities in Arizona and Colorado. MBI is unique - we are the only occupational healthcare company with the sole focus of treating the injured worker. Staffed with passionate medical professionals, our mission is to provide timely, compassionate care, coupled with evidence-based practice for industry-leading results.

Were a company on the move, with plans for expansion into Nevada, Utah and New Mexico. This means new opportunities at all levels of the business! If you are looking for a rewarding career, want the opportunity to work with a highly skilled team of dedicated healthcare providers, and have the desire to grow as a medical professional, apply to MBI today!

Working in coordination with the other members of the Management Team and under direction of the Center Administrator, the ACA assists in daily center operations and inspires colleague accountability to provide superb patient and client experience in accordance with OUCH/MBI policies, practices and procedures. The Assistant Center Administrator will also be expected to contribute to the success of the OUCH/MBI business strategy. This will be accomplished by assisting to formulate and execute center operation strategy, with the daily goal of achieving exceptional results.

Essential Duties:

• Assist with total compliance with state regulations and reporting.
• Assure that all facility/equipment meets set standards.
• Works with Management on the scheduling of patients, clinicians and staff to ensure clinic efficiency is always delivered with excellent customer service and patient care as the first priority.
• Account for the patient experience by continuously monitoring the Patient Tracker and check-in, check-out times.
• Adjust staff to meet the needs of the center.
• Assure accuracy of services being performed per customer requirements.
• Develop and maintain a positive relationship with co-workers, clients and patients.
• Assist in holding staff accountable according to OUCH/MBI policies, procedures and practices.
• Produces a professional and supportive work environment while promoting teamwork between areas and departments.
• Generate quality work with outstanding conclusions.
• Assist Support Staff on the clinic floor with patient care, check-in and check-out process, along with supporting administrative duties.
• Close or open center when needed and cover staff as applicable.
• Assist in preparing data and materials for weekly leadership meetings.
• Assist Back Office Lead, Front Office Lead along with Support Staff with annual competency standards, training, and mentoring staff to achieve their fullest potential.
• Assist in accountability for center financials, budgets in accordance with OUCH/MBI standards.
  

Leadership/People Development:

• Leads by example-Acquires first-hand knowledge of assisting with daily center operations and participates in center floor work on a routine basis
• Demonstrates exceptional leadership skills by personally ensuring that patients are provided with exceptional professional healthcare
• Assists with decisions relating to hiring, transfers, disciplinary actions, grievance discussions, coaching development and recommendation of actions, demotions, and termination decisions as applicable for specific discipline and/or center staff
• Aids with and supervises orientation and training for center colleagues/staff members covering OUCH/MCI philosophy, protocols, and process management, as applicable
• Coordinates the centers staff schedules to ensure efficient productivity while meeting patient needs.
• Assist with conducting performance management process for operational colleagues/staff members with input from management team.
• Coaches colleagues on service, performance, and other job-related issues
• Assist with addressing colleague disciplinary concerns and conducts the disciplinary action discussions, as applicable (after consultation with Center Administrator)
• Monitors colleague performance and determines if issue(s) have been corrected and/or if further development/disciplinary action is necessary
  

Patient Care/Customer Experience/Quality:

• Establishes and maintains a warm, welcoming, and professional atmosphere for our colleagues, and patients
• Aims towards providing a spotless, professional facility to welcome our patients and guests, which includes managing the appearance and overall condition and aesthetics of the center. Schedules and oversees ongoing maintenance and repairs of center equipment and facility, including communication and follow up with all vendors
• Maintains excellent customer and patient relations by ensuring needs and expectations are consistently met
• Ensures that patients are treated as individuals and are attended to expeditiously and courteously by colleagues
• Empowers center colleagues to assess center processes and work flows to continuously improve the patient experience
  

Growth and Financial Analysis:

• Financial management and oversight assists:
• Assists in annual budget
• Orders supplies, manage inventory and approve invoices
• Manages staff hours
• Manages and reconciles daily currency transactions
  

Business Process:

• Guides the center team in continuous improvement projects based on review of center performance metrics:
• Works closely and accurately within established guidelines
• Maintains accountability for implementing and consistently maintaining center programs and policies
• Supervises the maintenance of appropriate equipment and daily supplies
• Interacts and consults with each member of the Management Team regarding the center activities, including:
• Center strategy and growth
• Participation in center staff meetings
• Determining the best recruiting requirements necessary to meet job/position requirements and center objectives

Skills/ Requirements

Skills:

• Strong leadership skills
• Ability to follow directions
• Responsibility
• Likability
• Strong decision-making capability
• Ability to delegate tasks
• Must be well-organized
• Have proficiency with basic computer programs
• Have excellent interpersonal and communication skills
• Should work well in a team setting
• Work well on their own with minimal supervision

Requirements

Preferred: BA or BS degree, past or current experience will be taken into consideration such as Lead Medical Assistant or Lead Front Office roles.

Benefits

At MBI our daily efforts to provide accessible, convenient care to people whove been injured at work is a team effort. Every employee and every role is necessary and valued. Rewarding the dedication and commitment of our employees extends beyond a paycheck. In addition to competitive salaries, we offer to full-time employees:

Benefits:

• Paid Time Off
• Group medical
• Dental
• Life STD & LTD
• 401(K) with company match