TECHNICAL KNOWLEDGE AND SKILLS:

• Complex java-scripting in a ServiceNow environment (not “standard” java script)


• Creating, modifying complex ServiceNow Dashboards & Reports


• Advanced development and configuration skills in ServiceNow’s IT operations management application modules including Incident, Change, Problem, Vulnerability, Configuration, Software/Hardware Asset, Security Incident Response, GRC (governance, risk, and compliance), Service Mapping, Event Management, and Knowledge

                      o GUI design,

                      o Database design

                      o Workflow design

                      o Flow Designer

• Development of systems integrations between the ServiceNow platform and security / vulnerability penetration testing systems, such as Tenable Security Center or Qualys


• Configuration and scripting of linkage between Vulnerability records (VIT’s) and CMDB-CI records


• Configuration and customization of ServiceNow Discovery (Discovery probes and sensors or “patterns”)


• Configuration of ServiceNow CMDB (configuration management database) using the CSDM is the ServiceNow® framework


• Configuration of Service Mapping


• Configuration of Event Management

PROFESSIONAL SKILLS:

• Proven consulting experience as a key technical resource leading the development and delivery of ITSM solutions in client environments – providing options while solving business process and technical challenges during project delivery


• Degree or equivalent, preferably in Information Technology and proven experience in technical consulting roles.


• A minimum 5 years’ proven experience as a key technical resource leading the development and implementation of ServiceNow ITSM solutions in a minimum of five of the following applications:  Incident, Problem, Change, Release, SDLC, Vulnerability, Security Incident, Knowledge, Asset (hardware/software), Governance-Risk-and-Compliance, Service Mapping, Event Management, Service Portal, and Configuration management.


• A minimum 5 years’ proven experience as a key technical resource leading the development and implementation of ServiceNow ITSM solutions for Service Mapping and Event Management.


• A minimum 5 years’ proven experience in working on the ServiceNow Platform


• A minimum 5 years’ proven experience with Web Technologies (such as XML, HTML, JavaScript, Web Services, JSON, Angular JS, etc.) and of working in a SaaS environment


• Knowledge of technical components such as LDAP, VPN, SSL, SAML/SSO and other such technologies


• Demonstrated ability to influence and consult (providing options with pros, cons and risks) around all key technical decisions during project delivery


• Strong analytical and designing skills to provide alternative options when needed


• Active listener, respecting others' point of view and takes ownership of contributing the required input


• Strong communication skills (written, verbal, interpersonal, and presentational)


• Demonstrated customer centric attitude, interpersonal skills, and ability to deal with cultural diversity


• Is committed to customer satisfaction and ensures that actions contribute towards a positive experience by the customer.


• A minimum 5 years’ experience in Software Design, Development, Analysis, Testing, and Implementation in ServiceNow platform as both Developer and Administrator


• Proven expertise on the creation of workflows for Service Catalog items in ServiceNow


• Experience scripting on Service Catalog/Email Template/Workflow script


• Experience in Inbound Email Integration and creating Outbound Email Notifications using Email Templates in ServiceNow


• Experience in the operation and use of ServiceNow Service Mapping tool


• Experience in the operation and use of ServiceNow Discovery tool


• Experience in customizing Discovery probes and sensors or patterns used by the Discovery tool
  
   

DESIRED SKILLS:

• 5+ years working in the ITSM or IT services/consulting industry – in any of the following IT support functions:


• IT Service Desk


• Incident Management Operations


• Problem Management Operations


• Change Management Operations


• Security Operations


• Service Mapping


• Vulnerability Response


• Event Management


• Service Portal


• Software Asset Management


• Configuration Management Operations


• Release Management Operations


• SDLC / SCRUM / Application Development (Creation and delivery of solutions for customers)