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IT Service Desk Executive Location: US-MN-Minneapolis Jobcode: S16259257381454521 Email Job
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Title: IT Service Desk Executive Long Term Client Location : Minneapolis, MN JOB SCOPE: The service desk is responsible for identifying and pursuing service improvement initiatives; managing complaints, suggestions, and compliments; and, perhaps most importantly, often service as the face, or voice, of the organization to customers. A strong, healthy service desk team is consistent; committed to quality and regular quality improvements Job Description - Provide first level support for customer and system incidents and requests using basic technical and service knowledge
- Assist in assuming initial ownership for the coordination, investigation and documentation of customer and system incidents
- Assist in interpreting problems or errors at a basic level and help in the assessment of risks of events and escalating appropriately to protect client services
- Ensure proper documentation for all problems, incidents and requests
- Demonstrate good understanding of the customer's business needs and applying them to the management of system events & incidents
Thanks & Regards, Satish Intellectt Inc, 517 Route 1 South, Suite 1115 Iselin,NJ 08830 Cell : 732 - 338 - 7134
Intellectt INC
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