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Lenmar is hiring for a IT Site Administrator, hope you find this Job as a rightful opportunity. Please share an updated copy of your resume, we can discuss further.

PLEASE READ CAREFULLY:

This role is expected to perform after hours support as authorized and required. THIS POSITION IS HYBRID BUT MUST BE ONSITE FOR APPROXIMATELY 3 MONTHS FOR ONSITE TRAINING

WHY SHOULD YOU APPLY?

Casual dress code, family type work environment, growth opportunity

Ask me about our referral bonus $$ We will pay you for anyone that you refer $$

Title : IT Site Administrator
Location : Chelsea, MA
Pay Rate : $ 35 / Hr

Overview:
Seeking to hire a consultative IT Site Administrator to join our collaborative IT Service Management (ITSM) team. The ITSM group is responsible for all desktop, voice, and server support within and over improvement of customer service and support. The desktop support includes managing LAN operations at Site, software and hardware installations, inventory control, second level training, etc. The incumbent will always provide secure and timely support throughout business hours and standards and practices. This person will also serve as a mentor and participate in the development of the documentation of servers, infrastructure, and practices by providing communications to effectively maintain a resource of standardized practices.

What You Will Do

Respond and resolve tickets/incidents related to customer support or updates

Support, trouble shoot and configure remote access to assist network users with connectivity to HHS network from non-magnet connections

Troubleshoot and resolve network issues/infrastructure

Configure and maintain backup and restore process to include swapping tapes, restoring files, and transfer of media

Install, configure, and support state issued mobile devices

Review server event logs daily to ensure optimal performance and identify potential issues

Implementation of IT enterprise images for Desktops/Laptops

Manage the upgrade of hardware & software as needed; including new Anti-Virus, Operating System patches, or other mandated software upgrades

Communicate and/or escalate to the supervisor any IT operations issues or disruptions (planned or unplanned) to minimize user impact

Assist Telecom with movement of IP phones and other groups with installation/ movement of assets

Utilize Network Administrative Tools to manage the network and ensure efficiency of system resources

Maintain disaster recovery package for servers and build/restore servers

Manage site specific network infrastructure & server support projects; leading meetings to ensure resources are maximized

What You Should Have

Associate degree in Computer Science, Information Systems, Business Administration or other related field, or equivalent work experience

5 years of IT support or help desk related experience (field, desktop, mobile, etc.) working in a healthcare or hospital setting

5 years of relevant experience working in a collaborative, customer service focused environment that used a multi-channel (email, chat, phone, WebEx) setting for communication

Excellent communication and writing skills with the ability to clearly communicate technical concepts to both technical and non-technical audiences

Excellent ability to work independently on job responsibilities

Experience with at least one ticketing system with the ability to take notes and record all interactions and steps taken with the users. CA Service Desk Manager preferred.

Functional knowledge of Microsoft Office, Exchange and O365 products such as Outlook, Word, Excel, PowerPoint, Access, SharePoint, OneDrive, Intune, Teams, Azure AD, MFA authenticator and VPN

Working knowledge and hands-on experience with the following skillsets:

Active Directory/ Microsoft Azure

Microsoft Windows 10

Microsoft Server Operating Systems 2008 - 2016

Local Area Networks (physical and logical)

SCCM

Bomgar (Remote Client Support Software)

Capabilities and limitations of computer hardware, Servers, PCs, Laptops, Printers & Peripherals

Basic IT security measures and requirements

Basic Networking knowledge and understanding

Mobile Support Apple iOS and Android.

Ability to understand the laws, rules, regulations, policies, and procedures, standards and guidelines governing all activities

Valid driver's license with clean driving record and access to a vehicle