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IT Specialist (Korean Speaking Preferred) Location: US-MA-Ayer Jobcode: 67af38450e26b6cd982928688a09e5bc-122020 Email Job
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MAIN PURPOSE OF ROLE
Responsible for supporting all Enterprise wide applications. Provide user base with support in various applications. Maintain local inventory and software licenses and all systems documentation such as checklists, procedures play list/documentation, warranty information and telephony systems. Specific applications as of date of this revision: Oracle ERP, Microsoft NAV ERP, Microsoft Office 365, VMWare and other enterprise wide applications as required.
ESSENTIAL JOB FUNCTIONS:
Key Outputs
Understand and administer Windows server 2003 and beyond.
Provide user base with support and ongoing training in the application.
Interface with software vendors for support, customizations and problem resolution
EDI (B2B Gateway, SPS Commerce) Support
Develop and conduct internal training programs for the applications as required.
Special projects as required.
PC Windows and network trouble shooting and provide general IT departmental support.
ADDITIONAL RESPONSIBILITIES
PC and Server data backup
Work with external IT solutions provider for critical issues or functions that cannot be supported internally
Troubleshoot and resolve server, software related problems, and resolve user issues relative to all corporate software in a timely manner
Work with IT vendors to promote a lasting relationship that helps the company receive preferential support and enhanced pricing on services and goods
Provide hands-on support for users in onsite, including remote users with assistance of IT Helpdesk
Educate/communicate policy and procedure changes to all users, including IT onboarding for new employees.
Build strong and effective working relationships with employees.
KEY INTERNAL RELATIONSHIPS
All departments of the Company
KEY EXTERNAL RELATIONSHIPS
Company-designated external IT vendors
KNOWLEDGE & SKILLS
Understanding of network infrastructures
Testing of applications, upgrades, and patches prior to introduction to production environment
Database concepts
Microsoft Office 365 Services, Windows XP and beyond
Demonstrated ability to work effectively with others
Research, install, and troubleshoot software as necessary to meet needs of users within the company
Thorough knowledge of Cisco CUCM and voice mail system programming and administration EDUCATION & EXPERIENCE
Bachelor’s degree in related field preferred
Experience with Oracle ERP, MS NAV ERP or an equivalent ERP application
Testing of applications, upgrades, and patches prior to introduction to production environment
Strong verbal and written communication skills
Strong problem-solving skills
Microsoft Office 365
Microsoft Windows Server, Active Directory
Windows XP and beyond
VMware vSphere
SQL 2005/2008 and or Oracle 12
CommVault Backup
Oracle ERP, Microsoft NAV 2013
Cisco Video Conferencing system, Gotomeeting.
Citrix experience a plus
Bilingual in Korean preferred, but not required
CESNA GROUP
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