Job Summary



If you want to take your love of computers to the next level in a fast-paced and challenging environment, we would love to have you join our team of talented system administrators. You will get the chance to work with multiple platforms and use your skills to influence our IT structure. We encourage creative and innovative solutions and give our employees plenty of opportunities to challenge themselves and take on a variety of projects. You will have the satisfaction of resolving complex issues and taking responsibility for maintaining large databases. If you are ready to use your expertise and education in a unique and fulfilling environment, we are ready to reward your hard work with a competitive salary and benefits package.



Job Responsibilities

•  Interface directly with the help desk and IT support technicians to resolve and document hardware and software troubleshooting tickets, bug reports and errors.


•  Provide immediate, direct customer support and troubleshooting help to end users through email, telephone and personal communication.


•  Manage, deploy and configure hardware upgrades, software updates, security patches and other necessary items on an as-needed basis.


•  Perform daily system monitoring and backup procedures to ensure data security, availability and integrity of required resources, and proper recording of application logs and reviews.


•  Administer on-call and after-hours technical support during monthly scheduled outages and unscheduled emergency situations.


•  Collaborate with various managers and other IT personnel to improve existing processes, increase automation and meet product development goals.


•  Support daily operations and monitoring of multiple databases, user accounts, file permissions and other systems according to standard operating procedures for storage and backup architectures.


•  Participate in required compliance activities as needed, including data log collection, statistical analysis and proper reporting standards.

IT Specialist

Works in the field of Information Technology, experienced in the usage and support of a collection of development platforms, technical architectures or business applications and products that run on those platforms - beyond that of a Programmer

Senior 60 – 84 months 

Candidate is able to work independently, without assistance and provides guidance to others.  May have an advanced education.