The Inside Sales / Customer Service Associate assists the Company in increasing the effectiveness of the Sales and Customer Service department by providing stellar customer experiences, targeting sales growth opportunities both within the existing customer base and new sales channels. This position requires the ability to make balanced decisions for both customer and employer satisfaction, outstanding customer service and interpersonal skills, the ability to upsell and increase both profit margin and sales volumes, proficiency with our operating system, and the ability to multitask in a fast-paced environment.

This position is vital to the success of our organization and demands teamwork, customer-focus and lots of attention to detail. Weekly schedule is typically Tuesday through Saturday, but the position does require flexibility when necessary to cover shifts in an emergency or to assist with vacations.

PRIMARY DUTIES/RESPONSIBILITIES
Assist Management with an assigned book for sales account business.
Exhibit a high level of knowledge about the products and services we offer.
Quickly resolve any customer issues, including overseeing daily shorts and mistakes, as well as identifying and proactively reaching out to customers who have missed an order or other problem indicators.
Input orders into system from incoming faxes, emails and phone calls and ensure accuracy and proficiency.
Work with Warehouse, Operations and Accounting teams to resolve delivery, inventory & billing issues in a timely manner.
Perform other tasks as directed by Management.

KNOWLEDGE/SKILLS/ABILITIES - REQUIRED
Dependable & trustworthy team-player with a high level of professionalism, strong sense of urgency and attention to detail
Self-starter with a strong work ethic
Exceptional proven customer service skills
Excellent time management skills to effectively multi-task in a busy work situation
Outstanding typing, Internet, email and computer skills
Excellent communication skills
Flexibility with work schedule; position may require both days and evenings; some work hours can be remote/from home.
Produce or restaurant experience required
Ability to perform simple arithmetic Must be authorized to work in the United States

KNOWLEDGE/SKILLS/ABILITIES PREFERRED

Bi-lingual speaker English/Spanish

PHYSICAL REQUIREMENTS
The physical requirements listed are representative of those that must be met to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Regular and consistent attendance and the ability to sit and work with hands and arms for at least eight (8) hours per day and five (5) days per week.
Physical ability to stand, reach, lift, bend, kneel, stoop, climb, walk, crawl, push and pull items weighing up to 20 pounds.
Work overtime occasionally at the last minute.
Stand and move throughout the office.
Add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percentage.
Write routine reports and correspondence.
Meet daily, weekly, monthly, quarterly, yearly and other deadlines consistently.
Work under pressure with changing, ambiguous priorities.
Communicate effectively and promptly to clients or employees of the organization.
High level of manual dexterity to adeptly type and use computer equipment.
Auditory and visual skills Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.