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iT1, a leading national technology solution provider headquartered in Tempe, AZ, is looking for a motivated NOC Engineer III with a focus in Infrastructure to join our Consulting team. iT1 has been recognized by the Phoenix Business Journal's "Best Places to Work" in Arizona for the past 10 years. This is a testament to the great team and culture we have here at iT1!

The NOC Engineer III is responsible for providing day to day support to iT1s Managed Services Clients to ensure overall uptime and performance of critical infrastructure. In this position, you will be a critical point of contact between iT1 Consulting and the rest of the organization, as well as iT1s Managed Service Customers.

Requirements

• Research, resolve, and respond to internal and client issues within scope of the NOC teams responsibilities in a timely manner, to provide best in class support for IT1s Managed Service Clients.
• Monitor ticketing queue and respond to service requests or incidents.
• Deploys the release of new technologies as well as designs, installs, configures, maintains, and performs testing of server operating systems, networks, and related utilities and hardware.
• Troubleshoots problems as reported by users, supporting Web access and electronic messaging services, and maintaining a secure systems environment.
• Provides infrastructure solutions based on application needs and anticipated growth, install new servers and maintain the infrastructure.
• Maintains, monitors, and supports the infrastructure environment and/or facilities.
• Coordinates and works on multiple cross-functional base work initiatives and projects.
• Diagnoses and resolves complex hardware, software, and connectivity problems.
• Supports multiple systems or applications of medium to high complexity (complexity defined by size, technology used, and system feeds and interfaces) with multiple concurrent users, ensuring control, integrity, and accessibility.
• Installs, configures, and maintains approved hardware and software components.
• Provides support for connectivity or related network/communication issues for the user community.
• Act as an escalation point for level I and II engineers for client issues.
• Engage in projects as needed.

Qualifications

• Bachelors Degree or 7+ years in a similar role
• 7+ years experience with VMware / Hyper-V Server virtualization technologies
• 7+ years experience with supporting mission critical infrastructure operations
• 7+ years expertise in one or more backup solutions, to include: VEEAM, Acronis, etc.
• Microsoft Windows 2012/2016/2019 Server experience
• Microsoft Certified Solutions Expert (MCSE)
• VMware Certified Professional (VCP)

• Microsoft - Windows Server Systems and their component roles (AD, DNS, File/Print Services)
• Hands on experience configuring monitoring and alerting: AutoTask, LogicMonitor
• Basic knowledge and understanding of computer networking technologies including routing/switching and TCP/IP for troubleshooting purposes.

• Strong written/verbal communication skills, critical thinking, problem solving and troubleshooting skills
• Must possess excellent time management skills
• Ability to work in flexible environment based on customer scheduling requirements
• Thrives in a fast paced and changing environment with proven multitasking skills and focus on details and accuracy

Preferred Certifications

• Microsoft Certified Solutions Expert (MCSE)
• VMware Certified Professional (VCP)

Job Location

Remote if candidate residence is outside reasonable commute to Tempe, AZ.

In Office if candidate is local to the Tempe, AZ area.

Benefits

• Insurance: Health Insurance, Vision, Dental, and Life Insurance
• Leave and Holidays: Paid Vacation, Paid Holidays
• Retirement: 401K Plan with company match (eligible after 1 year of employment)
• In-house fitness center