ANS Advanced Network Services, a rapidly growing telecommunications construction and specialty installations firm based in Albany, NY, has an opening Monitoring & Maintenance Group for a Tier 1 Engineer/Technician.  The candidate will be focused on supporting the growing of this group including its product and service offerings.

This is an exciting opportunity to join a growing line of products and services that are key to successful delivery of the network monitoring and maintenance service-piece. From supporting today’s legacy and 4G systems, to learning the newest DAS (Distributed Antenna System) platforms and transitioning to supporting 5G networks, there is a great deal of opportunity and growth within this role.

Position Requirements:

Candidate should have:

• Hands-on ticket management experience and/or customer network support experience.


• Knowledge of project documentation (project meetings, contracts, change orders, etc.).


• Experience with workflows, managing ticket processes, and creating/tracking documentation.


• Experience interfacing with internal and customer stakeholders to address issues or find solutions.


• Ability to understand network diagrams.


• Excellent communication/problem-solving skills.


• Effective follow-up skills.


• Strong sense of urgency in dealing with client issues.


• Ability to drive issue through to resolution.


• Ability to develop productive working relationships with cross-functional teams.


• Ability to be a self-starter.


• Ability to learn and retain industry technical information relating to in-building wireless and telecommunications.


• Ability to be flexible in scheduling to support a rotating schedule of weekend coverage. 


• General working knowledge of MS Office, Outlook, and cloud-based management tools.


• Experience with IP routing protocols and IP network products preferred.


• Experience with; Unix, Linux, Red Hat, SQL, PHP, Free BSD, VB Scripting preferred.


• Working Knowledge of Network and Server Equipment (i.e., Cisco, Foundry, HP, etc.) preferred.


• Experience in network technology solutions preferred.


• Experience in a Help Desk or Technical Support environment preferred.

Job Responsibilities:

• Monitoring, maintaining, and resolving issues with networked communications equipment.


• Administer and monitor system availability and performance tools.


• Perform equipment checks remotely using monitoring tools in accordance with established policies and procedures.


• Isolate and identify cause of faults for network related issues.


• Assess impact to network/service, resulting impact to customers, and escalate appropriately.


• As a team member, work to meet or exceed service level targets.


• Solve, document and when required, escalate issues.


• Update and create internal tickets and/or documentation. 

Position Details:

• Employment Status:  Full time salaried position.


• Travel requirement:  Work is primarily remote with travel as needed to Regional Office locations and to service area’s will be required to support contracts and initiatives. 


• Education requirement:  Degree in technology, engineering, or similar preferred with exceptions concerning an equivalent combination of education and telecommunications on-the-job experience.


• Experience requirement:  Minimum of 2-5 years of engineering with displayed and recognized technical telecommunications familiarity.


• Experience preferred:  Telecommunications equipment, engineering/design and technical knowhow related but not limited to - DAS, Small Cell, Cell tower and Rooftop builds.  Minimum of 2 years working at or with a telecom NOC, call center or general technology support group/system. Understanding and flexibility with 24/7/365 NOC support.