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Job Title: NOC Technician
Duration: 1 Year Contract
Location: 12333 W Olympic Blvd, Los Angeles, CA 90064
Responsibilities include:
The Network Operations Center (NOC) manages the 24x7 monitoring and response components of Riot's player-facing services. We are the first line of defense when things go wrong with any of our live services and many of our internal services as well. We leverage technical familiarity with best-practice processes to rapidly remediate incidents. The team is staffed with Administrators, Specialists that provide reliable triage services across many levels of technical and process operations. The team helps to create and mentor other Riot teams on best practice in alerting, monitoring, and operational processes.
As a Service Reliability Administrator, you will work closely with the Live Operations team and Riot globally to establish and maintain a high-performing and highly available game service for players. You will monitor and support all aspects of production environments, development environments, and general system needs. Your technical skills and grasp of system integration will help you diagnose and communicate potential issues to Rioters and the community, improving the quality of the player experience. You will be a craft expert in operational and triaging skills. The team can rely on you as a proactive individual, focused on solving day to day problems that affect any aspect of running live games.
Responsibilities:
First responder, triage agent, or escalation point from the NOC to external teams.
Self-organize with the team around live incidents.
Execute technical runbooks in a fast-paced environment.
Multitask rapidly to address issues affecting our players and services.
Work in a fast paced, constantly changing environment.
Required Qualifications:
1 years of NOC Technician or equivalent role (Analyst, Live Operations, etc)
Familiarity with the core concepts of operating systems, networking, and software life cycles
Enthusiasm around operations and technology
Highly driven and self-motivated
Desired Qualifications:
Scripting/programming proficiency is highly desired
Experience working on deployments in a live environment is a plus
Multiple language proficiency is a plus, especially Mandarin
Certified in Linux+ and Network+, or equivalents
Experience with the following:
Monitoring solutions eg: NewRelic, Nagios, Elastic Search, Grafana
Event management tools eg: BigPanda, Moogsoft
ITIL-based Ticketing systems eg: ServiceNow, JIRA
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