Hourly wage $14.00 to $16.00 per hour

Summary

The Counter Sales Associate is responsible for our sales counter at one of our wholesale HVAC distributorships that carries multiple brands of equipment, parts and supplies. The ultimate goal of this role is to provide strong customer service in a sales-oriented setting.

Essential Duties/Accountabilities

Duties and responsibilities will include but are not limited to:

• Represent company as a leader in the industry ensuring maximum sales.

• Interact with internal and outside sales people, vendors and contractors.

• Responsible for showroom merchandising and re-stocking product.

• Assist in resolving customer relations problems with both dealers and end users.

• Complete sales order process for customers with efforts to up-sell associated items.

• Service walk-in and telephone customers and assist with sourcing and shipping parts, inventory control and warranty administration.

• Provide customer product and service needs by researching products via computer system, catalog, telephone or other reference sources.

• Arrange stock on shelves or racks in sales area and keeps merchandise in order.

• Apply suggestive selling techniques and up sells to current and prospective customers.

• Conduct outgoing customer sales or service calls and resolve customer complaints.

Qualifications

• High School Diploma or GED Required.

• The ideal candidate will have excellent communication skills, a strong background in technical support, HVAC parts, and customer service/sales with intermediate MS Office capabilities.

• Customer Service, Data Entry, Estimating, Purchase Orders, Sales, Shipping/Receiving

• Minimum 1+ year experience in a Counter Sales role, preferably in the HVAC industry.

• Knowledge of air conditioning, heating and ventilation equipment at a wholesale distribution level.

• Strong interpersonal skills including sales, problem solving, and customer service focus absolutely required.

• Ability to work independently but meet assigned goals and objectives in designated time frames.

• Capable of working in a fast-paced environment with skills to multi-task on different levels.

• Excellent customer service mindset with the ability to develop long term relationships

• Excellent written and verbal communication skills

• Strong and creative problem-solving skills

• Ability to work independently and in a team environment