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***WORK FOR THE LARGEST PRIVATELY HELD AUTOMOTIVE DEALER GROUP IN THE TRI-STATE AREA!***

Ciocca Dealerships is seeking an experienced Service BDC Manager to join our team. The Service BDC Manager will have overall responsibility of customer lead management and service appointment setting processes. They will also implement and organize outbound call campaigns designed to generate business at the dealership.

Why choose Ciocca Dealerships?

• 40 dealerships, 25 brands and 9 collision centers throughout PA/NJ (& growing!)

• World class, paid training
• A values-driven culture built on integrity, professionalism, excellence, and teamwork
• Service & parts discounts
• Employee engagement events
• Volunteer and community service opportunities
• 401(k) Retirement Plan (with employer match)
• Employee Referral Bonus Program
• Paid Holidays & Paid Time Off
• Employee Assistance Program
• Medical, Dental, Vision, FSA, HSA plans
• Disability, Life, Accident, Critical Insurance

Responsibilities include but are not limited to:

• Ensure customer leads from the dealership's CRM are acted upon promptly and effectively to ensure the customers are handled in an appropriate manor
• Answer all overflow calls and fill in for business development representatives when needed
• Hire, coach and provide training to personnel to maintain high customer service standards
• Monitor and improve telephone handling and other procedures
• Develop and maintain the departments daily, weekly, and monthly goals
• Create a fun atmosphere that creates desire for employees to come to work by displaying consistent enthusiasm and positivity, while still creating a sense of urgency towards goals
• Conduct weekly meetings with business development representatives, team leads and management
• Oversee of department scheduling

Qualifications include but are not limited to:

• At least 2 years of related management experience required
• Strong communication skills to handle customers, employees, and vendors
  
• Ability to handle any escalated customer concerns

With 40+ dealerships and growing, there are many opportunities for advancement.

Ciocca Dealerships is an Equal Opportunity Employer. Employment is contingent upon completion of a background check and a negative pre-employment drug screen.