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Service Coordinator - Concord, CA

Better Earth is a company that bridges the need for making the world a more sustainable place with the desire to grow at competitive rates. We are committed to selling, installing, and supporting residential solar projects in a modern upbeat fashion, without sacrificing our sustainability. The way Better Earth stays above our competitors is through the four core values that run within each and every person here at Better Earth; empathy, communication, extreme ownership, and belief. With every individual standing with these core values, we know we stand together to make the world a better place. Our values are deeply embedded in our culture, in our work, and in our name to ensure we are staying true to our meaning: creating a better earth.

Position Summary

The Service Coordinator is responsible for the processing, organization, and scheduling of service tickets and technicians. They will interface with our Operations Managers, Central Operations, and Field Operations to ensure proper and efficient scheduling.The ideal candidate is someone who is organized, knows how to balance multiple projects and tasks, and who can communicate professionally and effectively with different people!

Job Duties/ Responsibilities

• Schedule technicians while taking into consideration customer preferences, logistical efficiencies, urgency and prioritization levels of different service requests.
• Collaborate with multiple departments as may be needed from time to time to ensure all scheduled service calls are completed in an efficient manner.
• Utilize our Project Management system to ensure all data is being tracked throughout the process, proper work flows are being followed and other teams are aware of where a service ticket is in the process of resolution while also moving service tickets through the process and to other teams as may be needed from time to time.
• Review all service requests to determine urgency and prioritization levels.
• Work with our Post Installation and Operations teams to determine root causes of service issues and how to prevent and/or reduce those as well as on overall process and efficiency improvements

Requirements

• Ability to follow directions and pay attention to detail.
• Have clear and strong communication skills both verbally and written with homeowners (customers), AHJ officials and our internal team.
• Must have experience in construction or solar related field
• Strong organizational skills are a must.
• Time management skills are a must.
• Tech literacy (computer, phone, email, etc.) literacy at a high level is a must.

Benefits

Schedule:

• Full time
• M-F | in office

Compensation: $22-27/hr depending on experience

Full Benefits Package

• Health Insurance
• Dental
• Vision
• Life Insurance
• Paid Time Off
• Paid Holidays
• 401K