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Your role will be to manage existing client data & prospect data, handle website queries,
assist & provide monthly reports & run social media campaigns.
Develop CRM activities plan for B2B businesses in order to build customer loyalty and drive.
consumption
Deliver customer insights and make recommendations by performing data analyses and post.
activity evaluations
Responsible for identifying different customer profiles, and carrying out the optimization of
CRM/marketing activities by defining market sectors and customer selection based on customer.
profiling and segmentation
Responsible for initiating and organizing mini surveys to gather deeper customer insights on CRM.
related topics
Responsible for identifying key trends and factors influencing customer behavior, like consumption.
and brand loyalty
Undertake spontaneous initiation of any analysis that can generate customer insight or operational
projects to add value to the customer relationship
Serve as a custodian of customer database, and responsible for the maintenance and management
of customer data to ensure data integrity
Provide support for local, regional and international CRM projects as applicable in the organization
Provide timely and accurate monthly reporting of KPI
Responsible for hands-on modeling and analysis of marketing campaigns to determine the best mix
of channels and messaging
Partner with cross functional stakeholders to develop and execute campaigns that optimize
customer loyalty and lifetime value
Measure, analyze, and report performance metrics pertaining to the organizations loyalty program
Provide support for the development of predictive models, customer segmentation studies, and
reports
Drive long-term business growth by owning the customer lifecycle, including customer acquisition.
optimizing contact strategies and promotional strategies; and building loyalty
Identify, recommend, and implement quality and efficient improvements to CRM processes.
Z O H O CRM S U PP O R T | S A LES
RE Q U IREMENT S / EXPERIENCE
Min 2 years of proven work experience as a Zoho CRM Support executive in a SaaS company,
Customization & Automation of Zoho processes for efficient data management
Track record of achieving sales quotas, support Sales Team with timely insights
Familiarity with MS Excel & PPTs (analyzing spreadsheets, charts, pivots)
Ability to deliver engaging presentations.
High Analytical Skills
Nibodhah
