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Job TitleZone Installation Manager, Diagnostic Imaging and Ultrasound (East Zone)
Job Description
Position is responsible for managing the installation of Philips medical equipment at customer sites within an assigned territory. Plan, direct and monitor projects from initiation through delivery to meet revenue targets and cost projections, effectively managing cycle time and inventory. Manage customer relationships to maximize customer satisfaction. Position involves extensive interaction with all levels of management both within Philips (e.g. Sales, Service, OM, PMGs) and the client organization. Serve as a mediator to internal issues and conflicting priorities for teams focused on the delivery of products to clients. Organize interdepartmental activities ensuring on-time project delivery.


Your Role:

Primary liaison between assigned customers and Philips back room organizations for each assigned project/order, including:

Coordinate with Philips teams to ensure required resources/manpower are in place to complete the project. Ensure customer site readiness for installation of Diagnostic Imaging (DI) systems prior to delivery.

Keep the internal Philips customers informed of progress/status of the project. Monitor progress of the project to key timelines. Work with Philips organizations to keep projects on track.

Work with Commercial Operations to ensure forecast revenue timing for assigned projects.

Minimize overall project cycle time and maximize customer satisfaction.

Responsible for timely completion of FDA compliant Installation Paperwork

Champion talent development and retention, including successful recruitment, onboarding, and integration of new team members.

Implement People Performance Management (PPM) Strategies, including leveraging employee capabilities, coaching, and developing direct reports, and addressing poor performance.


Youre the right fit if:


Demonstrated project management skills with 5+ years of related experience and/or 3+ years of management experience; Bachelors degree preferred.

Experience in Lean process improvement methodology is preferred; analyzing and managing cost, and maximizing profitability.

Able to understand site and equipment technical requirements (HVAC, Electrical, Mechanical, Environmental), to include reading of site-specific floor plans, drawings, and specifications.

Demonstrated experience in effective relationship management and ability to instill confidence with internal and external key stakeholders at all levels.

Ability to effectively identify, prioritize and manage complex business issues.

Ability to operate and lead in a matrix environment.

Excellent time management, analytical and listening skills.

Demonstrated effective problem-solving skills, customer service, and conflict resolution skills.

Effective written and verbal communication and presentation skills.

Experience with MS Office suite required, Salesforce, Service Max, and SAP preferred.

Ability to lead remote team.

Ability to lead and adapt in uncertain or ambiguous environments and situations.

You must be able to:

Travel up to 25% within and infrequently outside of zone. Occasional overnight stays and travel by car, air, or train may be required.

Operates remotely from home office location, with occasional travel to hospital/medical environment.

Routinely uses standard office equipment such as computers and phones.

May be required to adhere to certification/credentialing required by the Customer in connection with admission into its facilities to perform job duties including, but not limited to, drug testing, vaccination and immunizations as dictated by the customer or facility policy.


About Philips

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others.


Learn more about our business.

Discover our rich and exciting history.

Learn more about our purpose.

Read more about our employee benefits.

If youre interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our commitment to diversity and inclusion here.


Philips Transparency Details


The pay range for this position is $102,200 to $175,200. The actual base pay offered may vary depending on multiple factors including job-related knowledge/skills, experience, business needs, geographical location, and internal equity.

In addition, other compensation, such as an annual incentive plan, field service incentive bonus, sales commission or long-term incentives may be offered. Employees are eligible to participate in our comprehensive Philips Total Rewards benefits program, which includes a generous PTO, 401k (up to 7% match), HSA (with company contribution), stock purchase plan, education reimbursement and much more. Details about our benefits can be found here.

At Philips, it is not typical for an individual to be hired at or near the top end of the range for their role and compensation decisions are dependent upon the facts and circumstances of each case.


Additional Information


US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future.

For this position, you must reside in or within commuting distance of the East Zone (CT, DE, MA, MD, ME, NH, NJ, NY, PA, RI, VA, VT, and WV.)

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Philips is an Equal Employment and Opportunity Employer/Disabled/Veteran and maintains a drug-free workplace.