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Street Address | (H) PHONE NUMBER AVAILABLE | EMAIL AVAILABLE
Skills
Knowledge of medical terminology, insurance, 25+ years of outstanding customer service in the
healthcare terms and revenue cycle processes Healthcare and Cosmetology industries
Proven organizational skils, multitasking and Proficient in Epic Cadence, Cerner millennium, and
speaking in an effective and professional manor working in a fast paced environment
Experience
Patient Access Representative 11/2014 to Current
Shriners Hospital for Children Cincinnati 3229 Burnet Ave, Cincinnati, Ohio 45229
Receive and respond to all referrals
Schedule appointments for all non burn and burn patients
Request referrals, Xrays, and medical records
Effectively communicate information to parents
Senior Scheduling Agent 01/2011 to 11/2014
Cincinnati Childrens Hospital for Children 3333 Burnet Ave, Cincinnati, Ohio 45229
Accurately preregister and schedule patients
Precept and mentor new hires
Problem solve and document medical history
Attention to detail and teamwork skills
Customer Service Representative 09/2010 to 12/2010
Cornerstone Brands West Chester, Ohio
Accurately input and complete orders over the phone
Hair Stylist 01/2007 to 07/2010
Reon Hair Studio Virginia Beach, Virginia
Hair Stylist
01/2002 to 01/2007
Queen of Hearts Hair Salon Virginia Beach, Virginia
No degree: Studied Communication for 2 years
Xavier University Cincinnati, Ohio
Licensed Cosmetologist : Cosmetology 1991
Moore University of Hair Design Cincinnati, Ohio
High School Diploma : 1981
Withrow High School Cincinnati, Ohio
Community Volunteer Work
Volunteered for the American Cancer Society, teaching "Look Good Feel Better" classes for cancer
patients, and I also trained other licensed cosmetologist to do the same.
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