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Click here or scroll down to respond to this candidateCandidate's Name
Laveen, AZ Street Address
SUMMARYCustomer Service with empathy for the customer and Skills to service them.SKILLSTyping, IT Support, Operating Systems, Microsoft Windows, Curriculum Development, Negotiation, Math, Remote Access Software, Teaching, Oracle, Active Directory, Office Management, Insurance Sales, LAN, SharePoint, Desktop Support, Cold Calling, SAP, WAN, VPN, VoIPWORK EXPERIENCEIT Desktop Support TechnicianFieldNation & WorkMarket - Phoenix, AZ December 2019 to PresentI am service provider for various computer troubleshooting needs. My regular office activities:Troubleshooting network equipment routers, switches, SDWAN, Wireless AP, and VoipInstallation, migration, maintenance and troubleshooting of Microsoft Office2003/2007/2013/2016/365.Network connectivity: checking cables, router configurations, and firewall settings.High server load: might require optimizing code, hardware upgrade, or load balancing.Software conflicts: update or reinstall applications, check compatibility, and check error logs.Using Device Enrollment Program (DEP) to assign devices to multiple AirWatch serversUsing Verizon portal to activate phones, change numbers and modify plans.Using PowerShell to automate support tasks.Installation, migration, maintenance and troubleshooting of Microsoft operating systems, includingWindows 10, Windows 8, Windows 7, Windows Vista, Windows XP and older versionsInstallation, migration, maintenance and troubleshooting client systems in a LAN/WLAN/WAN network environment, including desktop, laptop, tablet and handheld computingProvided and documented root cause analysis for complex network and application problemsProvided end-user training in enterprise systems and basic operating systems. Wireless account support including new sim provisioning, service activation, international account support for version and ATT. Lost/stolen device account deactivation.Installation, migration, maintenance and troubleshooting mobile communications (Android, iPhone, and iPad).Use of a Cellbrite to migrate cell phones.MDM implementation, installation and maintenance. Including MAAS360, and AirWatchActive Directory Administrator utilizing AD users and computers and AD Administrative Center; troubleshooting user, computer, group accounts and permissions; troubleshooting and testing group policies. User account and password resets.Installation, migration, maintenance and troubleshooting of Microsoft Outlook for desktop, laptop, and mobile devices; including syncing with Blackberry Enterprise Server for Blackberry devices and Good for Enterprise for Android, iPad, and iPhone devicesProvided support to site and executive staff members, including remote support for international travelersDeveloped and maintained site conference rooms, including dedicated and mobile video conferenceProvided both on- and off- site meeting support for site leadership and operationsProvided first-level technical support and training to new usersEvaluated complex customer requirements and provided solutions that leveraged technology to increase productivity and reduced costs and usersExperience with the installation, migration, maintenance and troubleshooting of Microsoft Office products.Supported smartphones, laptops, and tablets both onsite and remotely for international travelers.Experienced in the use of several types of authentication, soft token, hard token and secure badge for VPN and LAN access.Health Insurance AgenteHealth - Tempe, AZ September 2019 to November 2019Assisting, educating and registering Medicare-eligible beneficiaries for MA (Medicare Advantage) plans during AEP (Annual Enrollment Period.)P&C Sales Agent All State AgencyGlendale - Glendale, AZ January 2019 to September 2019Sold Auto and Home Insurance policies to All State Insureds.Auto Claims RepresentativeState Farm - Tempe, AZ September 2018 to January 2019Well versed in Auto policy and Auto Claims questions. Licensed in all states and territories State Farm services.Behavior InterventionistAvondale School - Avondale, AZ August 2016 to September 2018In-school suspension aid to students with English, Math and other academic needsBehavior Specialist WESDNBA/BIS - Glendale, AZ November 2015 to May 2016In-school suspension aid to students with English, Math and other academic needsParaprofessionalSPED Paraprofessional Dependable Staffing - Phoenix, AZ February 2015 to May 2015Teacher assistant for English and Math students with Special NeedsSite Support TechnicianRio Salado College May 2014 to March 2015Front desk registration for current, past and prospective studentsParaprofessionalRoosevelt School District September 2013 to February 2015One-on-one aid to assigned Special-Needs students for most daily activitiesLead SalespersonUrban Stylez - Battle Creek, MI September 2009 to February 2010Lead Sales Cashier at a local Clothing store where I handled all store activitiesFactory/MachinistEmployment Group October 2006 to July 2009Assembly, Quality Control, Warehousing and Machinist work at various factoriesCity Carrier/ClerkU.S. Postal Service August 1999 to October 2006Served as a City Letter Carrier and an Automation Clerk handling US MailEDUCATIONAssociate's in EducationKellogg Community College - Battle Creek, MI - September 2010 to December 2012CERTIFICATIONS AND LICENSESProperty & Casualty LicenseFirst Aid CertificationCPR CertificationCPI CertificationAWS Certified Cloud Practitioner Foundational - September 2023 to PresentDriver's License |
