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Click here or scroll down to respond to this candidateCandidate's Name
PHONE NUMBER AVAILABLEEMAIL AVAILABLESUMMARYI have worked professionally in the IT field for 20 years. I am an A+, Net+, AZ-900 and formerly CCNA certified technician with hands on experience with desktops, servers, switches, routers, printers and network cabling. I have experience with all versions of Windows, and most versions of Office software. I have years of experience supporting Macs and know apples support processes well. I am also well versed in active directory.IT Specialist IMay 2023 March 2024Iron Systems Phoenix, Arizona- Hardware and software break/fix for site of 800 personnel.- Worked with Dell laptops, desktops and high-performance rackmount computers.- Supported Directors and Executives daily.- Utilized active directory to add and remove security groups from users and computers.- Assisted WFH users with remote control software.- Controlled badge access with Aurora Keyscan software.- Administered printer access with Uniflow.- Imaged systems with Windows Deployment Services and SCCM.- Helped resolve issues with non-standard computer connections including industrial/fab tools.- Hands-on PC/HPC support including upgrades and repairs.- Conference room support and setup.- Completed projects as assigned in addition to break/fix.- VPN Support (Direct access, Forticlient, Cisco AnyConnect)New Employee Orientation TechAugust 2022 - February 2023Norwin Technologies Scottsdale, Arizona- Provided new employees with first day PC training, online for remote or in-person.- Trained users on both PC and Mac devices.- Resolved issues with laptops and accounts during the training process.- Built laptops for new employees (including executives) following specific instructions and utilizing Microsoft Endpoint/Intune.- Built accounts for new employees (including executives) following specific instructions and utilizing PowerShell scripts and Active Directory.- Shipped laptops and all peripherals to remote users.- Assisted desktop support team with overflow work.- Used ServiceNow to track tickets and inventory.Desktop SupportNovember 2021 - April 2022Diverselynx Chandler, Arizona- Full hardware and software troubleshooting for WinXP/7/10 based systems.- Macintosh support and troubleshooting.- Video Conferencing issue resolution.- Worked with Active Directory to add/remove users to groups and reset passwords.- Troubleshot PC peripherals including network printers, scanners, cameras, microphones, headsets.- Provided hands and feet in MDF/IDF for server and network teams.- Resolved issues with wifi.- Utilized RDP to support users at distant locations.- Used ServiceNow to track issues and assets.- Supported users from home and in the office.Desktop SupportFebruary 2020 - September 2021NAM Info Inc Chandler, Arizona- Supported office of 300 users as only on-site IT personnel.- Worked with far-flung network/server teams for hands on tasks in MDF/IDF.- Supported full hardware life-cycle for PCs and Macs(warranty, decom, etc)- Troubleshot network issues within the office(wiring, wifi, printing, video conference)- Supported remote users with remote control software.- Imaged and shipped laptops to remote users.- Worked with vendors on-site as required.- Performed hardware upgrades.- Maintained asset inventory.- Assisted with user moves as required.- Tracked issues in ServiceDesk.- Performed basic user training for PCs.Desktop SupportMarch 2018 - January 2020NCI Tempe, Arizona- Supported office of 150 users as only on-site IT personnel.- Worked in MDF/IDF as required to decommission hardware and troubleshoot network connections.- Used active directory to administer user accounts.- Utilized scripts and remote commands to install and remove software.- Worked with PCs and servers around the world to protect user data.- Troubleshooting of software/hardware/network problems.- Used remote control software to fix issues more efficiently.- Upgraded office of Windows 7 PCs to Windows 10 via disk imaging.- Assisted with telecommuting users and their issues.Desktop SupportDecember 2016 January 2018Notre Dame Prep Scottsdale, Arizona-Supporting users in a mixed Mac and PC environment.-Building images for Macs and PCs.-Hardware and Software break/fix.-Upgrading existing Macs and PCs (SSD's, RAM)-Single point of contact for all Ipads.-Troubleshooting network performance.-Solving issues with touchscreen TVs and projectors.-PC moves and refreshes.-Basic user training.-Software installs.-Maintained inventory of multiple products including toner, bulbs, SSD's, and Batteries.-Providing streaming video on Youtube and training others how to do so as well.Desktop SupportMarch 2015 December 2016Integrated Systems Phoenix, Arizona-Supported 400 users in Windows 7 environment.-Utilized System Center Configuration Manager (SCCM) to deploy software and image systems.-Assisted with the deployment of 50 network printers.-Assisted with the deployment of 225 laptops.-Used remote software tools to fix PCs without travel.-Remediated security issues arising from weekly network scans.-Excessed inventory that was no longer needed.-Worked in wiring closets with Cat6 cabling and punch down tools to establish network connections.Desktop SupportFebruary 2012 - January 2015Sunstate Phoenix, Arizona-Provided desktop support to over 500 PCs.-Performed desktop installation, adds, moves, changes and break/fix.-Worked hands on with HP and Dell desktops using Windows XP and Windows 7.-Supported HP Laserjet and Deskjet printers.-Installed software including MS Office 2010, Photoshop, MS CRM, and Visio.-Utilized Active Directory for managing users and assets.-Employed RDP to assist users at remote sites.-Assisted with user education to avoid future issues.PC Refresh TechnicianNovember 2010 - January 2012Boeing Mesa, Arizona-Supported the PC refresh process at the Mesa Boeing site for over 5000 PCs.-Worked hands on with Dell desktop and laptops of nearly all flavors (netbooks, CAD workstations, toughbooks)-Imaged PCs using Norton Ghost and assisted users with their data backups to ensure a smooth transition.-Installed software including MS Office 2007, Visio, Autodesk CAD, Photoshop, and more.-Supported HP Laserjet printers across the site (500 printers)-Worked hands on with Windows XP and Windows 7.-Also supported break/fix operations on-site when they became too overloaded.-Performed some networked cabling when required.-Additionally, I performed warranty hardware support for Dell laptops and desktops on-site.TelemarketerJanuary 2010 - November 2010iPacesetters 85203, Mesa, ArizonaA top representative in the call center, setting standards for others to follow.- Used an automated dialer to make over 400 calls daily.- Moved an average of 15 units per hour for the past 3 months.- One of the top 10 reps in the call center.- Tested new products regularly to set standards for other reps to follow.Field TechnicianJuly 2008 - June 2009Expert IT Solutions Phoenix, ArizonaWorked hands-on building and troubleshooting networks, servers, telephone systems, VPNs, Backup Solutions, and SQL databases.In this position I worked in a very small company as part of a 3-man team. This company serves as the outsourced IT solution for approximately 200 business clients. We would provide complete end-to-end solutions for whatever their needs might be. For instance, one day we might be setting up a brand new server for a customer, making sure it integrates smoothly into their production environment. Another day we might be working in a drop-ceiling, pulling a dozen ethernet drops for another customer. Yet another day we could be doing a T-1 turnup (customer side wiring) and changing 'A' and 'mx' records to point to their equipment. In short - everyday was different. I would recover dead hard drives, optimize server and workstation performance, hang 52 inch LCD televisions, wire HDMI to Ethernet jacks, install DVR video surveillance systems, work with 66 block/ 110 punch, setup entire racks in server closets and setup off-site backups.Some of the technologies I worked with directly include: Windows Server 2003/2008, Exchange 2003, SQL database, Windows Backup, Symantec Backup Exec, Domain Controllers, Member Servers, VPNs, Windows Clients (XP, Vista), Switches, Routers, email filtering appliances, video systems, IP phones, wireless APs/clients and fiber optic cabling.Desktop SupportMarch 2007 - July 2008On Semi Phoenix, Arizona- Supported desktops and laptops running Microsoft products in an XP/Vista environment.- Granted users access to resources based on business needs using Active Directory (VPN access, administrators rights on local machine).- Performed basic PC hardware upgrades and warranty repairs (HD swaps, RAM upgrades).- Used remote desktop software to install software and resolve basic issues without travel.- Setup, upgraded and troubleshot issues with BlackBerries given to employees.Field Service EngineerAugust 2006 - February 2007Enterprise Technical Support Phoenix, Arizona- Serviced PCs both in the field and on the bench.- Performed hardware/software break-fix on hundreds of systems.- Tore down used and new PCs, laptops, and printers to perform hardware repair under fee-based service or under warranty.- Used software tools to diagnose spy-ware, viruses and other system performance issues.- Assisted with the install of rack-mount hardware including UPS', servers, switches, routers, and firewalls.- Assisted with large scale software and hardware deployment schedules.- Monitored daily tape backups for client sites and facilitated off-site storage of tapes.- Worked hands-on with HP and Dell servers.- Provided advice to end-users on how to resolve their own issues and avoid problems.Systems TechnicianApril 2005 - August 2006University of Phoenix Phoenix, Arizona- Worked hands on with end-users to resolve software/hardware errors and usability issues.- Created software builds for workstations using detailed instructions.- Coordinated site moves of multiple PCs, printers, and phones.- Supported multiple sites in the Phoenix area.- Assisted with the construction of a backup Domain Controller.- Created and removed users in Active Directory and Exchange.- Used Active Directory and Exchange to grant and remove permissions from users.- Rewired Cat-5e switches and punch downs in NOC.- Worked with the Systems Administrator to resolve IP routing issues related to VPN.- Performed light-duty printer service.- Worked hands on with Windows XP, 2000, Office XP/2003, MS Server 2003, MS Exchange 2003ContractorAugust 2003 - March 2005Private Tempe, Arizona- Provided On-site support of PC hardware and software for homes and small businesses.- Supported Windows 95/NT 4.0 through XP/2000, including the Office Suite and Lotus Smartsuite.- Performed PC upgrades including: CPUs, RAM, Motherboards, Expansion cards, Printers, Cameras, and Scanners.- Configured and supported small networks (Less than 10 PCs).- Used tools like Norton system works and Mcaffee Antivirus to reduce end user downtime.Technical SupportJune 2001 - August 20032Wire Phoenix, Arizona- Assisted end-users with installation and troubleshooting of a home DSL router over the phone.- Setup wired and wireless networks based on the capability of the router purchased.- Configured built-in firewall to suit the end-users needs.- Resolved speed and connectivity issues using built-in and web tools.- Followed documented procedures for hardware return and replacement.Technical SupportJanuary 2000 - June 2001MCI WorldCom Chandler, Arizona- Supported HP desktop computers over the phone.- Fixed hardware and software issues using documented solutions and procedures.- Facilitated hardware replacement and return under warranty.- Escalated tickets as appropriate to Level 2 support.EDUCATIONMicrosoft Azure AZ-900 Azure FundamentalsCompTIA Network+ PhoenixCompTIA A+ PhoenixMarcos De Niza TempeHigh school diploma |
