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Customer Support Specialist Remote
Location: US-IL-Northbrook
Jobcode: S1698280120354
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Full Job Description Customer Support Specialist
Reports To: VP Delivery Management/IT
Job Overview: We are seeking an IT Support Technician who possesses a passion for providing quality customer service as well as strong communication skills. This role will provide Tier 1 technical assistance for incoming queries and issues related to Coronis software products. Customer communications will be conducted over the phone and/or via e-mail, and issues will be tracked using a ticketing system. Responsibilities and Duties -
Serve as the first point of contact for Coronis customers seeking technical assistance. -
Manage issues in a timely manner. -
Diagnose, research, and resolve Tier 1 technical hardware and software issues. -
Identify and escalate situations requiring urgent attention. -
Participate in improvements to customer support procedures, policies, and support systems. -
Other duties as assigned. -
Microsoft Office 365 -
Basic Active Directory knowledge -
Antivirus (Endpoint and Server) -
PC hardware -
Basic network troubleshooting - networked and wireless connectivity issues Requirements/Qualifications -
Minimum of 1 year of desktop support experience. A+, MCSA certification is a plus. -
Excellent written and verbal communication skills -
Ability to diagnose and resolve basic computer technical issues
Salary Range : Based on experience.
Benefits : As an eligible employee, you will receive a competitive salary and optional benefits including medical, dental and vision insurance, short and long term disability coverage, life insurance, retirement plans, paid time off and paid holidays. For more information about the benefits package for this position, please speak to a Human Resources representative.
Coronis Health
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