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IT Technician - Reports to Manager, QA-IT

Our client in Santa Monica, CA is looking for hardworking, motivated talent to join their team. Don't wait apply today!

What's in it for you-

• $27/hr-$29.69/hr


• On-Site


• Contract


• Full time

Division/Department: Customer Support / Quality Assurance

I. Basic Function:

The CSQA-MIS Technician is a support function to the Senior Lead, QA-MIS / Manager, CSQA Technology and outside CSQA ATVI groups and developers. This position will train and/or supervise a team of testers that will vary in size based on demands within CSQA to provide hardware support, software support and licensing, research on technology issues and development of better training in those technologies. The CSQA-MIS Technician maintains developer relations, and inventory control for the entire Quality Assurance department. The CSQA-MIS Technician will do their part to ensure an effective and organized QA department that releases the highest quality products possible.


II. Duties and Responsibilities:

Hardware Support (60%)

• Maintenance and repair of systems to keep them up to project standards.


• Cleanup and restoration of systems to original condition during and after each project to ensure clean testing.


• Repair of damaged systems on site or through warranty. Upgrading systems as needed to meet industry standards and consumer trends.


• Networking all systems to provide easy access to systems and software necessary to complete testing projects.


• Troubleshooting hardware problems.


• Checking the Help Desk database for hardware problem entries. Responding to these hardware entries in a timely manner.
  
  Software Support and License (25%)


• Install new applications in accordance with license agreements, and prevention of intentional and accidental piracy of software. Tracking license agreements.


• Troubleshooting software problems.


• System backups and restoration.


• Checking the Help Desk database for software problem entries. Responding to these software entries in a timely manner.
  
  Inventory (15%)


• Update inventory database, keeping track of all assets currently in the possession of the CSQA department and equipment loaned to outside CSQA groups and developers. Full department inventory is done every three months or when deemed necessary.


• Budgeting for and purchasing new equipment with appropriate approvals.


• Making sure and keeping track all equipment stay with the team.
  
  
  
  III. Principal Working Relationships:
  
  Senior Management; Vice President, CSQA; Director, General Testing; Manager, Resource Administration; Quality Assurance Managers; Customer Support Senior Leads; Senior QA Project Leads; QA Project Leads; Senior Tester/Support Reps; Tester/Support Reps; other CSQA-MIS Technicians; Staffing Coordinator; Senior Lead CSQA Training; External Test Coordinator; Production Staff; Administrative Staff.
  
  a) Educational Requirements:


• Two-year college or university degree with major course work in Computer Science or Entertainment related area OR a combination of experience, education, and training equivalent to a two-year college degree in Computer Science or Entertainment.
  
  b) Special Knowledge, Skills: (Tools and Technology, Technical Skills)


• Ability to handle high pressure situations and prioritize multiple projects.


• Communicates with a high degree of understanding, conciseness and directness.


• Honesty, punctuality, and a strong work ethic.


• Strong working knowledge of Microsoft Outlook, Word and Excel for Windows.
  
  c) Prior Experience/Previous Positions related to current position:


• Proven technical work experience with computers (PC and/or Macintosh) at both the software and hardware levels.


• Previous experience with QA testing is a plus.
  
  d) Other Qualifications and/or Requirements: (Years of exp. required, key
  competencies to be successful)


• Must possess excellent spoken and written communication skills and be able to work with varied staff members and personalities.


• Strong work ethic.


• Proven knowledge of systems, software and peripherals and their relation to various types of games.


• Ability to access any service or system quickly to obtain information.
  
  
  V. Physical Requirements:
  The position requires the ability to perform essential job functions which may typically include sitting; walking; standing; bending; use of hands to type, handle or feel, reach with arms or hands, stoop, kneel, talk, see, hear and carry items such as papers, notebooks, pens, television, consoles, debug, computer, monitor or any hardware up to 50 lbs, etc. May also require occasional travel by car or plane.
  
  Special vision requirements: 1) ability to maintain clear vision at close distances (20 inches or less) and at long distances (20 feet or more); 2) identify and distinguish between colors; 3) utilize depth perception and peripheral vision; 4) adjust to focus.
  
  This position also requires the ability to tolerate moderate noise levels.
  
  Why should you choose Experis-
  
  
  
  
  
  • Medical, Dental, Vision, 401k
  
  
  • Weekly pay with direct deposit
  
  
  • Consultant Care support
  
  
  • Free Training to upgrade your skills
  
  
  • Dedicated Career Partner to help you achieve your career goals
  
  
  
  Are you Interested-
  
  Share this job with friends and family and earn dollars with every successful hire.