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T2 Tech is assisting with the recruitment and selection of an Helpdesk Engineer with a Power BI Background for one of their prestigious clients in Los Angeles. This client is a leader in the healthcare space providing affordable healthcare to Los Angeles residents. This healthcare system also has a network of clinical practices and health related programs offering services throughout the community.

Responsibilities

• Provide technical support and assistance to clients and end-users
• Resolve technical issues in a timely and efficient manner
• Install, configure, and maintain hardware and software
• Set up and configure user accounts, permissions, and passwords
• Monitor and maintain computer systems and networks
• Test and evaluate new technology solutions
• Write and maintain technical documentation
• Respond to requests for technical assistance in person, via phone, electronically
• Research questions using available information resource
• Track and route problems and requests and document resolutions
• Identify and escalate situations requiring urgent attention
• Redirect problems to appropriate resource
• Administer help desk software
• Log all help desk interactions
• Follow standard help desk procedures
• Advise user on appropriate action
• Some data analytics background specifically Power BI
• Must be able to pull reports and create dashboards for reporting

Requirements

• Bachelor's degree in Information Technology or related field preffered
• Relevant Comptia and Network certifications
• 2+ years of experience in a helpdesk support role
• At least 2+ years of professional data analytics experience
• Strong knowledge of Windows operating systems, Microsoft Office, and Active Directory
• Experience with ticketing systems
• Excellent problem-solving and communication skills
• Ability to work independently and as part of a team
• Familiarity with networking concepts and technologies
• Must be able to travel to clients around Los Angeles
• Basic data analytics background specifically Power BI

Benefits

Medical, dental and vision coverage as well as supplemental insurance coverage and 401-K contribution.

Salary dependent on certifications and experience between $80,000 to $120,000.