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Description

• The Technical Support Representative provides technical assistance and troubleshooting assistance to Radiometer America customers and associates.

Key responsibilities:

• Provide client support and technical issue resolution to customers, and primarily field service and sales associates via phone, E-Mail and other electronic medium.
• Configuration of client's equipment to provide reporting and interface functions.
• Configure equipment software to connect to other Radiometer application and equipment.
• Acquire general understanding of operating systems (OS) and application operations related to company offered products and services.
• Identify, correct and document operational issues in Radiometer products used in client systems.
• For regulatory purposes, report all customer problems including complaint identification, correction and prevention.

Requirements For This Position:

Position Specific Proficiencies / Experience:

• Ability to read, analyze, and interpret general, technical procedures, schematics or governmental regulations.
• Ability to accurately write reports and standard operating procedures (SOPs).
• Ability to efficiently present information and respond to questions from management and customers.
• Ability to apply basic math skills. Identify and take care of both standard and non-standard issues.

Education:

• AS degree in computer or electronic engineering from college or technical school; BS degree preferred. Preferred minimum 2 years related experience and/or training.
• IT: Experience with hardware and software issues.
• Proficient Microsoft Office skills (Word, Excel, Outlook), iOS/OS skills, and internet skills; database and customer relationship management (CRM) clients; File transfer protocol (FTP) clients.
• Travel (required estimated % of time): < 10 %. f) Other.
• Ability to lift or maneuver 40 lbs. Superb communication (oral and written), interpersonal, organizational, and presentation skills.
• Complete company training on products, services and procedures.
• Personal Trait Profile: Driven analytical teammate, with a relaxed communication style.
• Must be self-motivating with a positive outlook and be passionate about quality work.
• Quick to respond and act, with an attention to detail.

Additional Job Details

• Prior experience in tech support, desktop support, or a similar role.
• Hands- on experience on any sorts of electronics.
• Familiar with Windows Outlook, Teams,