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As a Customer Service Executive, your role will be focusing on delivering excellence customer service and operational efficiency which includes but not limited to:

• Managing tele-consultations to ensure patients enjoy a seamless flow of services throughout the process which includes schedules, consultation, payment and customer supports.
• Monitoring incoming booking and ensure both patient and doctors able to go through tele-consultation by communicating through MyDoc platform, WhatsApp, Intercom or direct phone line.
• Administering medication packaging and delivery order with service provider
• Trigger payment transaction and assist patient when there is any inquiry arises
• Assisting doctor and patients with their queries on system functionality and escalate to technical team for any technical issue.
• Assist query in regards with Health Screening Programs, Follow-ups, Insurance Entitlement Verification and ad-hoc request
• Preparing various operation reports for management review

Requirements

• Bachelors degree in Business Administration, Customer Service or any equivalent courses
• Working experiences in any Healthcare Customer Services, Customer Support, Call Centre or TPA (Third-Party Administrator) environment will be added advantage
• Well versed with Microsoft Office: Excel, Words and Power Point Presentation.
• This role requires to be good at interpersonal skills, attention to details, customer oriented, team player and adaptive to swift changes based on business needs
• Able to speak in English, Chinese, Cantonese and Bahasa Melayu.
• Able to work on swift or odd hours to support client from different region or time zone
• Possess own secured computer or laptop as this role will be working from home

Benefits

• FULLY remote working arrangements
• Supportive team
• Flat reporting structure