| Strong product knowledge of the ServiceNow platform (specially CSM, Case Management, Workflow, etc.), and ability to envision and communicate the Product's potential and value to the customer Ability to facilitate requirements gathering discussions at senior levels across the government customer Experienced in Cloud Technologies and Saas Products Knowledge on Content management Strong customer service skills are needed to facilitate and conduct client meetings Analyzes business activity and user profiles to identify service demand and develop forecasts for expected service demand changes and IT resource capacity and availability requirements | 
