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Overview:

Measurabl has developed the leading ESG (environmental, social, governance) data management solution for commercial real estateand were looking forward to doing so much more. Our team is a diverse group of innovators, leaders, and creators who are passionate about the work we do. We believe technology plays a central role in creating a sustainable, equitable world, and were working to build something that matters.

At Measurabl, the Senior Salesforce Administrator is responsible for all aspects of support, administration, driving operations and strategy setting for our Salesforce ecosystem management (Service Cloud, CPQ, Support Cloud, integrations). The Senior Salesforce Administrator collaborates between Business Technology, Sales, Marketing, Finance and Accounting and is a key role in ensuring the success of the revenue and financial systems that support Measurabls growth. The ideal candidate for this role has experience establishing system management practices in line with best practice methods (agile, scrum, ITIL), demonstrates success in optimizing the automation, configuration and customization capabilities within Salesforce & CPQ systems, has experience managing technical vendors and has experience integrating with financial/ERP systems. The Senior Salesforce Administrator ensures that Salesforce remains a resilient and effective tool to drive sales, collect revenue and reduce overall technical risk.

Essential Functions & Responsibilities:

The essential functions and responsibilities for this position include, but are not limited to, the following. Other duties may be assigned as needed.

System Administration and Operations:

• Own the overall health and effectiveness of our Salesforce ecosystem, including performance monitoring, managing support requests, sandbox management, release management, applying fixes, recommending improvements and responding to problems/incidents
• Lead our team of vendors, technology professionals and business stakeholders to prioritize, qualify, scope, plan and execute work, aligning to best practices with Salesforce, CPQ and agile/lean software development
• Communicate heavily with collaborators, partners, vendors and stakeholders to generate high levels of trust and awareness of changes, issues and our roadmap
• Understand and make recommendations on how best to leverage Salesforce automation features including Flows, Apex triggers/code, validation rules, process builder and other automations
• Serve as our source of expertise for all Salesforce and CPQ-related design and improvement, including permission management (roles, profiles), configuration management, system performance monitoring, issue troubleshooting, root cause analysis, system-related training, data uploads/exports, data cleansing, package management and system backups
• Conduct regular data audits, data cleansing and data quality management to ensure accuracy and integrity of Salesforce data
• Manage risk and data security measures related to our Salesforce ecosystem, including user access controls, security settings, profiles, roles, data sharing settings, and compliance with relevant data protection regulations
• Maintain up to date technical documentation, including operating procedures, our Salesforce software development lifecycle, entity relationship diagrams, overall system architecture and data models
• Collaborate with sales operations and enablement to provide high-quality user training materials
• Assist Finance and Accounting with basic administration of NetSuite ERP and NetSuite SuiteBilling modules

System Optimization and Continuous Improvement:

• Lead efforts to optimize our Salesforce ecosystems user experience, lead-to-cash productivity and data integrity
• Collaborate with Sales, Finance, Accounting Marketing, Product, Engineering, Security and Operations teams to build a roadmap that supports scalable sales operations
• Translate business requirements into well-designed solutions that enhance user experience, support productivity and produce high levels of data integrity
• Conduct and participate in regular sprint planning, standups, solution design and retrospective meetings to drive work and continuous improvement of operations
• Create and maintain reports and dashboards to enable data-driven decision-making; collaborate with stakeholders to understand reporting requirements and provide actionable insights
• Establish and monitor performance metrics for Salesforce, CPQ and Salesforce operations
• Manage and maintain Salesforce and CPQ using software development lifecycle methodology, preferably within an agile environment
• Collaborate with other technical resources to define and drive a roadmap for our Salesforce ecosystem

System Integration:

• Monitor, maintain and support the data integration between Salesforce and NetSuite, ensuring seamless data flow and interoperability between the two systems
• Enforce governance practice in change management and data integrity to ensure data integrity and accuracy within Salesforce, CPQ and NetSuite
• Partner internally and externally to integrate Salesforce with adjacent business applications (eg. NetSuite ERP, Hubspot, etc..)
• Troubleshoot integration issues and work closely with the IT team or third-party vendors if necessary
• Support other integrations into Salesforce and CPQ as needed

Knowledge, Skills and Abilities:

• Ability to work and communicate effectively with others in a diverse, multiethnic, and multicultural work environment
• Ability to work independently and collaboratively in a fast-paced, decentralized environment
• Ability and desire to focus on continuous improvement and learning and development to ensure we are best positioned to deliver a world-class product to our customers
• Strong time management skills and the ability to anticipate and mitigate problems
• Ability to understand how a whole solution supports the business needs
• Ability to self-task and mentor others
• Ability to predict challenges and seek to proactively head off obstacles
• Strong sense of personal accountability regarding decision-making and supervising department teams

Education & Experience:

We have identified the following programs, experience, and knowledge that have helped others find success in this role at Measurabl. We understand though that knowledge comes from many forms of learning and experiences. Above all, we consider a persons potential impact in the role and value their unique path to this point in their career.

• 6+ years Salesforce Administrator experience
• 3+ years experience leading Salesforce operations teams (colleagues and/or vendors)
• 4+ years experience administering CPQ systems
• Demonstrated ability to design and implement Salesforce, Salesforce CPQ and integrate with other tools
• Proven experience designing, building and running testing programs for Salesforce deployments
• Proficiency in advising system owners on best practice for integrating with Salesforce (e.g. Zoominfo, Salesloft, HubSpot)
• Experience with Apex, Visualforce, SOQL and other Salesforce development tools
• Strong analytical and problem-solving skills, with the ability to troubleshoot and resolve system issues
• Familiarity with integration tools (e.g. Mulesoft, Celigo, Workato, Boomi)
• Familiarity with agile software delivery methodologies (Scrum) and tools such as Jira
• Excellent communication and interpersonal skills, with the ability to effectively collaborate with stakeholders at all levels of the organization
• Salesforce and/or CPQ certifications are preferred
• Experience with financial ERP systems (e.g. NetSuite) is preferred
• A background in sales or sales operations is preferred
• Experience in SaaS and/or commercial real estate industries is preferred

Supervisory Responsibility:

This job has no supervisory responsibilities

Perks and Benefits:

• Unlimited PTO
• Health and Dental Insurance + HSA options
• Pet Insurance
• Holiday Paid Time Off (Black Friday and Christmas Week Included)
• Matching 401k
• Amazing, Inclusive, Diverse, Relaxed Culture
• 100% Fully Remote
• Flexible Work Hours
• $800 office set up fund for new employees
• Monthly phone & internet reimbursement
• Stock options
• Bonus potential

Compensation Range:

• $109,489 to $133,819 + DOE

Equal Employment Opportunity:

Measurabl, Inc. provides equal employment opportunities to all employees and applicants in all company facilities without regard to race, color, religious creed, sex, national origin, ancestry, citizenship status, pregnancy, childbirth, physical disability, mental and/or intellectual disability, age, military status or status as a Vietnam-era or special disabled veteran, marital status, registered domestic partner or civil union status, gender (including sex stereotyping and gender identity or expression), medical condition (including, but not limited to, cancer related or HIV/AIDS related), genetic information, or sexual orientation in accordance with applicable federal, state and local laws. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and tra