|
Search Jobvertise Jobs
| |
Jobvertise
|
Remote Virtual Customer Service Representative
Location: US-TX-Dallas
Email this job to a friend
Report this Job
Virtual Customer Service Representative
Full-time
LatAm - Remote
Company Profile
Elite Virtual Brokerage (EVB) inventory offers short-term rentals making sure employees can move through the world with confidence while assuring them satisfaction and covering all their meetings, events, and business needs. 15+ years of experience curating exclusive destinations. As a professional solutions service provider, EVB seeks automation & commercial augmentation while providing permanent professional interaction with -all kinds of- hosts and guests.
To fulfill all EVB travelers aspirations through the best beyond-hotel hospitality experience
Fundamentals - HQ in Florida, US & Cloud Based.
- Global Equal Opportunity Employer / Giving opportunities.
- Powered by talent and diversity.
- Permanently donating part of our profits to good causes.
- Travel-dreaming
Key Responsibilities - Summary
Seeking an energetic, highly motivated Customer Service Representative to work placing and receiving calls, messages, and emails from clients (accommodation hosts or travelers/guests), which might have bookings/orders, complaints, or require information about products or services provided by the organization. The Customer Service Representative also provides solutions that fit those individualized situations and prioritize the customers needs and communicates effectively with relevant team members at each step of the process. Provide solutions, support, administrative, and related services designed to improve operations efficiency.
Objectives
- Will be responsible for managing all guests communications functions of a fast-paced business.
- Exhibits certainty in work, personal maturity, and good judgment and enjoys delivering value to every customer in a really exciting work environment where teamwork and a partnership spirit are required.
Accountabilities - With concierge serviced focus, maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Perform a variety of tasks mainly for one but periodically for more managers and their staffs.
- Utilize basic time management skills.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Answer emails or messages through our platforms, and take accurate messages to ensure prompt response.
- Answer online calls, transfer calls and take accurate messages to ensure a prompt response, that'd include:
- Make confirmation calls
- Make calls to gather or provide information
- Make calls to guide through processes
- Communicate in a clear and articulate manner.
- Knowing our products and services inside and out so that you can answer questions.
- Processing bookings/orders, forms, applications, and inquiries/requests.
- Keeping records of customer interactions, transactions, comments, and complaints.
- Communicating and coordinating with colleagues as necessary.
Snaprecruit
|
