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Swank helps spread the magic of movies and TV shows beyond homes and theaters. How? We license and distribute content to non-theatrical markets like worldwide cruise lines, U.S. colleges and universities, K-12 public schools and libraries, hospitals, motor coaches, Amtrak trains, correctional facilities and other markets such as parks, art museums and businesses. In fact, weve been bringing movies and TV shows to more people in more places since 1937.

The Customer Relationship Manager is a vital role in ensuring service excellence to healthcare patient entertainment customers as well as Account Executive staff for Swank Patient and Family Entertainment Programs. This customer liaison role will interact with existing customers, develop new customer relationships and promote awareness and utilization of the program. Serving as a point of contact for customer inquiries, issues, and Account Executive staff for process management, marketing and general sales support.

• Develop, grow, and maintain strong relationships with existing Healthcare Patient Entertainment customers regarding; programs and usage, content publicity, promotional materials, technology updates, new releases, service announcements, websites and potential for upsell
• Ensure successful patient experience by establishing effective communication with the customers
• Manage renewals for existing customers and identify referral opportunities for future business potential
• Implement all new accounts with the assigned Account Manager to ensure account success
• Conduct regular customer business reviews to share product updates, grow relationships and ensure customer satisfaction
• Continue to build perceived value in the Patient Entertainment products by providing useful feedback on current messaging and marketing deliverables
• Understand healthcare market needs to ensure patient and family satisfaction
• Lead projects related to market data to understand trends and make data-driven decisions
• Assist the Account Executives renewal efforts and provide support with process management, marketing, etc.

Requirements

• Bachelors degree required
• 5+ years of demonstrated customer service/account management success
• Healthcare experience, a plus
• Create and lead presentations in person or remotely
• Proficient with Microsoft Office Suite, experience with Canva as well as a CMS, a plus
• Travel approximately 25%

Benefits

Swank has a comprehensive benefits package featuring medical, dental, vision, life insurance, 401(K) with employer match, paid time off including a winter break, wellness programs, company sponsored volunteer and community outreach opportunities and a work environment where we believe everyone deserves to be a part of something amazing. Whether were celebrating an employee achievement or volunteering at a local charity, we aim for incredible experiences for everyone.

This is a St. Louis, MO based position eligible for local hybrid structure.

If this sounds like somewhere you want to work, dont delay, apply today - were looking for you!!

EOE, including disability/vets