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Classification:All - Finance / Accounts / Investment Banking

Skills Required:HTML,Cascading Style Sheets (CSS),ServiceNow,Windows Programming / API

Job Description

• Understanding of the entire Service assurance or fulfillment lifecycle with 3 7 years of experience.
• Fundamental understanding of ServiceNow modules, integration hub and components
• Development and enhancement of ServiceNow applications/modules. (TSM / ITSM / CMDB / CSM / OMT/ FSM / ITOM / TSOM / GRC / HRSD)
• Handson experiences in API integrations (OOTB, Custom) with third party applications.
• System integration experience using web services and other webbased technologies such as XML, HTML, AJAX, CSS, HTTP, REST/SOAP, SSOSAML.
• Develop workflows and scripts to personalize existing ServiceNow applications and automate and improve business processes.
• Customizing ServiceNow using UI Pages, UI Macro & CMS using CSS, HTML, Jelly.
• Implement changes, workflow automation, UI, integrations, and enhancements.
• Perform workflow design, configuration, development, and data loads for ServiceNow platform.
• Experience in configuring Business Rules, Scripting, UI Actions, Scheduled Jobs, etc.
• Experience of Agile way of working User Story, Sprint model etc.
• Having technical bent of mind with interest in system configurations and integrations.
• Knowledge on ITIL, eTOM and TAM.
• Understanding of TM Forum APIs.
• Understanding of Telecom products or services.
• Good functional understanding of any one of the tools with at least 3 years of experience ServiceNow, Netcool, BMC Remedy, EMC Smarts
• Experienced in the areas of BSS/OSS architecture, design and implementation for Telecom customers which can enable effective capturing of requirements
• Should be able to engage with multiple stakeholders like Business, SI partners and System owners.