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Click here or scroll down to respond to this candidate Candidate's Name
Lima, Ohio EMAIL AVAILABLE PHONE NUMBER AVAILABLE LINKEDIN LINK AVAILABLE
Project Manager
Business Systems Business Operations SaaS Product Lifecycle Management
Results driven SAP professional with a wealth of experience driving successful outcomes by ensuring projects are
delivered on time and within budget. Subject Matter Expert in CRM and CX providing valuable insights and guidance that
enable organizations to enhance customer experiences and maximize their CRM investments. Qualified in implementing
Lean and Agile methodologies to ensure adaptable and efficient project execution, delivering results that align with
business goals and drive growth. Additional skills and areas of expertise include the following:
Management Experience: I have managed up to 42 direct reports and up to 17 on-shore and off-shore consultants, and
projects of over $40 million. My work in Information Technology with hardware, software, and application development
spans over 28 years, with work in Project Management for over 16 years, and IT Management positions for over 14 years.
SAP App Experience: SAP CRM On-premise and Cloud versions 2.0b, 3.0, 3.1, 4.0, 6.0, and 7.0 up to EHP4. Also,
Hybris (Commerce and Billing), SAP BRIM/SOM, and SAP CX (Commerce and Sales & Service).
Software / Applications: SAP CRM (Marketing, Middleware, Sales, Service), Siebel 2000, BaanFrontOffice, Clarify, SQL
Server, MS Office, MS Access, MS Project, MS Visio, and Jira and Confluence.
Hardware / Operating Systems: Windows Servers and IBM RS/6000 equipment. Token Ring and Ethernet LAN devices,
TCP/IP and IPX. MS DOS, Windows, Novell NetWare 3.1x and 4.xx, and UNIX / AIX.
Development Tools / Languages: Fortran, Basic, C, C++, SQL, Visual Basic, HTML.
Top Skills: Business Leadership and Management; Strategic Planning; Project Management; SAP CRM/Hybris/CX;
SAP BRIM/SOM; IT Functional Expertise; Training and Development; Cross-functional in Business and IT; Customer
Engagement; Business Decision Making; People Management; Skill Development; Communication; Analytical Skills;
Waterfall/SDLC/Agile/SAFe; Production Support; and Business Process Improvement.
Work Experience
SAP Senior Managing Consultant IBM Corp. Sep 2018 - Aug 2023
Led cross-functional SAP, CRM, BRIM/SOM, and CX consulting projects, utilizing Agile methodologies, managing on-
shore and off-shore teams to empower clients in transforming business and delivering exceptional customer experiences
with SAP solutions.
Client: Husqvarna Group, Sweden
Successfully delivered a well-informed recommendation of the optimal platform after leading a multifaceted project
with guidance expertise and management for an After Sales and Service platform assessment. Conducted critical
business interviews, orchestrated workshops, and executed technical assessments.
Client: 407 ETR Tollway, Canada
Led seamless integration with Salesforce CRM and provided direct client support as the SAP SOM Subject Matter
Expert in a complex migration program encompassing 3M+ customers and balances.
Client: Hikma, United States
Led training and contributed to project excellence, leveraging SAP CX expertise on customer experience application.
Client: TxDOT, United States
Managed on-shore and off-shore teams in all phases of the Tolling Back Office System project for TxDOT, overseeing
SAP CRM, SOM, and BRIM components, providing production support, and serving as Scrum Master.
Managing Consultant HCLTech Sep 2013 - May 2018
Led Agile/Scrum teams in SAP CRM, C4C, and Hybris projects, overseeing on-shore and off-shore teams to ensure
seamless project execution from start to finish.
Client: Boeing, United States
Championed the integration of SAP Hybris Commerce with SAP CRM and ECC through Data Hub and SAP PI,
transforming the handling of critical functions. Led Sprints, shaped Functional and Technical Design, and oversaw
testing, ensuring robust solution delivery.
Client: EMC Corporation, United States
Orchestrated CRM enhancements spanning Territory Management, Organizational Model, Sales Credits, and more.
Developed key documentation and delivered comprehensive training to ensure PROPEL R3's success.
Led rigorous testing, including Configuration Acceptance and Functional Testing. Authored, reviewed, and executed
Functional Test Scripts for Organizational and Territory Management, ensuring system reliability.
Provided support to the Hybris Commerce team, facilitating integration with SAP CRM. Played a vital role in Mock and
Production Go-live activities across multiple project phases. Provided production support.
SAP CRM Business Analyst Legrand North America Dec 2010 - Jun 2013
Directed SAP CRM application management, defining strategic roadmaps, overseeing implementation, and ensuring day-
to-day production support for the business and users.
Successfully deployed eCommerce on SAP CRM Web Channel for UK, Canada, and US, enhancing functionality and
resolving Middleware-related issues, resulting in seamless SAP integration and data consistency.
SAP CRM Manager Thermo Fisher Scientific Jun 2005 - Nov 2010
Oversaw strategic direction, project management, departmental leadership, and daily production support for SAP CRM
across division. Managed budgets, resources, and a team of two direct reports and up to fourteen external consultants,
delivering strategic, functional, and technical expertise.
Enhanced business growth through SAP CRM training, production support management, and initial SAP CRM 4.0
implementation. Facilitated data sharing and boosted sales by over 6% with SAP CRM On-Demand for 200+ North
American Sales Reps.
Senior CRM Consultant IBM Corp. Feb 2004 - May 2005
Delivered end-to-end project management, integration services, and e-business solutions for CRM applications,
spanning package selection, project roadmap development, project execution, control, and optimization.
Provided SME services in SAP CRM for five Fortune 500 clients across medical, high tech, and retail sectors,
encompassing package selection, implementation roadmaps, and design and development work.
Earlier Career Experience
CRM Consultant & Project Manager N2 Consulting, LLC
Independent CRM Consultant Hewlett-Packard Co.
Senior Manager Intellicorp, Inc.
Manager Deloitte Consulting
Inventory Control & Warehouse Manager World Color Press, Inc.
Plant Operations, Manager, and IT Analyst American Greetings Corp.
Education
University of Kentucky Bachelor, Business Administration - Management Lexington, KY Aug 1992 - May 1997
Certifications
Presales Consultant in SAP Hybris Cloud for Customer
Certified Scrum Master International Scrum Institute, Certification #62816681032534
Siebel 2000 & Interactive Selling Suite (ISS)
Professional in Clarify eFrontOffice 8.0
Deloitte Consulting in e-Business and FastTrack Methodology
BaanFrontOffice (BFO) and Baan IV (Basic, Enterprise Tools, Enterprise Modeler)
RS-6000 Administrator
Novell NetWare Administrator
Courses and Training
Foundations of Agile Methodology and Scrum Master
SAP Hybris Commerce
SAP C4C: Customer Project Implementation, Sales, Service
SAP Hybris: Basic Training
SAP CRM 7.0: Customizing Fundamentals
SAP CRM 6.0: Customizing Fundamentals, Service
SAP CRM 4.0: Sales, WebClient, Marketing, Technology
PMP Certification Preparation Course
Practical Process Improvement (PPI)
SAP Ascendant Methods and Tools
Payment Card Industry Data Security Standard (PCI DSS)
HCL Leader and LeadX (Lead by eXperience)
Memberships
Project Management Institute (PMI) 1999 to Present
Additional Information
Industrial Experience in CPG, manufacturing and distribution, life sciences, utilities, tolling, and high-tech.
IBM Badges https://www.credly.com/users/Candidate's Name .5ae25296/badges
Plum Profile https://secure.plum.io/p/O9q19Y4zaqtNEhFjuUGhig
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